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Catalog » FAQ's

Frequently Asked Questions  

What are your terms of Use? Terms of Use Statement

What do you recommend? Pet Apparel, Jewelry, harnesses, toys, SAFETY FIRST

How do I size my pet?

What carrier do I choose for an Airline?

What happens with errors on your site?

What about your coupon and sale policy?

Can I get a Gift Certificate?

What do I need to purchase or ship an item?

Do you have a price guarantee?

What if I order multiple items?

How long does it take to get an order?

What happens with over-sized or heavy items?

Do I pay Sales- Tax?

What happens to undeliverable parcels?

How do I return a product?

What happens with a Back-Order or a Discontinued item?

Do you ship overseas?

What is your policy on custom orders?

Why do I pay Shipping & Handling?

What do you accept as payment?

Can I pay by check?

Why do I create an account and register?

How do I contact you?

Do you have an Affiliate Program?

1. What are your terms of Use? Terms of Use Statement Up

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use

2. What do you recommend? Pet Apparel, Jewelry, harnesses, toys, SAFETY FIRSTUp

Pets are like small children in many ways and like small children need to be monitored. We do not recommend that you leave your pets unattended in any article of clothing, jewelry, hats, etc. where they can not free themselves if necessary. Watch how they react to the items you have put on them. Look for tears in toys or clothing. These are places your pets can get tangled.

3. How do I size my pet?Up

Pet Products: Sizing

We recommend that you carefully measure your pets and that you follow the appropriate sizing guides. Pets vary in size even within the same breed, thus we recommend that you individually size your pet. We offer the best guides to sizing that we can obtain from our manufacturers. You are responsible for choosing the right size garment, carriers, pen, carriages, harnesses, collars, etc for your pets. Our “breed” sizing is only a general guide line and does not mean that all pets of that breed type will fit into that item.

4. What carrier do I choose for an Airline?Up

Remember that airline approved soft carriers generally “squash” down to fit under the cabin seats. Keep this in mind when you are anticipating an airline flight with your pet. Each airline has different requirements for pet travel. Check with your specific carrier to make sure that the carrier selection you choose will be acceptable to that carrier. Many airlines will not allow a pet over 23 pounds in the cabin, exceptions are SERVICE DOGS.

5. What happens with errors on your site?Up

We endeavor to have accurate information at all times on this site but we are subject to errors and omissions and are not liable for same.

6. What about your coupon and sale policy?Up

We have various offers that include:” Donate to a Shelter or Rescue Program”, gift certificates, discounts, coupons and sales.  All of these offers are through an email, a direct link or a coupon code on the website. You are responsible for adding that code to your shopping cart. It will not take effect any other way and will not be honored after the sale is completed.

COUPON restrictions:

Not transferable

Coupons can not be used on “specials, sale items, promotional items or combined with other sales/discounts

Coupons can only be used once per coupon

Coupons are void where prohibited

Coupons  have no cash or credit value

Coupons can not be used with an exchange or a store credit

Coupons must be entered at the time of sale and can not be applied after the completion of the sale

Expired coupons will not be honored

Tax, shipping are not included in the coupon minimum requirements

Coupons are not retroactive to prior purchases

All coupon sales are FINAL SALES

The coupon is only good for USA & Canadian residents

We reserve the right to reject coupons from an internet bulletin board, a shopping channel or any other non approved source

7. Can I get a Gift Certificate?Up

You can either get or receive a gift certificate. You will get this via Email. If you receive a Gift Certificate your must use it within the stated time frame. It has NO Cash or Credit Value other than for use on this site. You can not combine a gift Certificate with a Coupon.

8. What do I need to purchase or ship an item?Up

Customer Information: We need a clear and real shipping address, a valid email address and a phone number. To best serve you and get your products to you in a timely fashion, we request these. We do not ship to APO/FPO or International destinations without prior approval and at additional fees.

9. Do you have a price guarantee?Up

Our prices are subject to change and we do not guarantee sale prices if you come back at a later date.

10. What if I order multiple items?Up

If you order several items and one is out of stock, we will ship what we have to you. You will be notified through email of the status of your order.

11. How long does it take to get an order? Up

1-8 business days, see Shipping for more information.

12. What happens with over-sized or heavy items?Up

Any item that is considered to be heavy or over-sized is noted on the product page. Items that generally fall into these categories are:



Pet Furniture

Pet Strollers

Car Seats

Pet Steps

Pet Ramps

13. Do I pay Sales- Tax? Up

Sales Tax only in FL now.

14. What happens to undeliverable parcels?Up

Any package that is returned for the following reasons: “refused,” Unclaimed”, “Invalid Address”, “unknown Address” or “insufficient address” will be subject to:

A duplicate shipping fee plus $5.00. If we are forced to cancel the order for these reasons and not re- deliver it to a proper address, you will be charged a 25% cancellation fee, plus shipping fees & handling fees. The rest will be refunded to your form of payment.

15. How do I return a product? Up

Please see our Return/ Refund Policy.

16. What happens with a Back-Order or a Discontinued item?  Up

We ship Back orders as soon as they are available to us. We provide you with email or phone notice of a back order and where we can, approximate shipping date. If your item becomes discontinued and a newer version is available at the same price, we reserve the right to ship that to you. If we have a comparable item available we will notify you and you may choose to accept it or a refund. If there is no substitute you will receive a full refund.

17. Do you ship overseas?

Only by special arrangements.

18. What is your policy on custom orders?Up

They are not returnable or refundable unless it is our error.

19. Why do I pay Shipping & Handling?Up

We are a small company and if your order is under $800.00 we can not provide you with complimentary shipping and handling.

20. What do you accept as payment?Up

VISA, MasterCard, American Express and Discover

21. Can I pay by check?Up

Yes, but your items will not be shipped until your check has cleared.

22. Why do I create an account and register?Up

Registering is quick and easy, but it will save you lots of time and typing on your future visits. Also, it gives us a chance to offer you some special perks for joining. We can send you handy services like Email ,Newsletters , Coupons and Specials.  For more information about how your personal information is protected, visit our  Privacy section.

23. How do I contact you?Up

Email: DessedUpDogs@aol.com

Phone: 847-275-6511

Address: 6586 Hypoluxo Rd. #280

Lake Worth, FL 33467

24. Do you have an Affiliate Program?Up

Yes, please go to: Affiliate Program Page.

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Friday 22 September, 2017

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